As customers are looking for quick and reliable responses to their queries, messaging on WhatsApp is becoming the preferred customer engagement channel because it is fast, familiar, personal, and scalable.
Get Early Access to WhatsApp Freshworks is a verified Facebook partner and will help you get early access to WhatsApp Business API in a few simple steps.
Reduce call volumes and wait times. Divert traffic from phone to chat with IVR call deflection. Let bots or your team handle multiple conversations at once, reducing wait times, operational fare, and increasing customer satisfaction.
Build and Launch Your Bot Build advanced, codeless chatbots in over 47 languages that automate responses to common questions and triage requests by collecting the correct information and forwarding it to a human if needed.
Connect with Everyday Bring tools and apps your business uses in your bot conversations. Fetch data or send it back. Create or update a lead or contact in your CRM, help customers place orders or payments, book appointments, and more.
Improve Your Team Productivity Manage conversations across multiple channels like web, mobile, and WhatsApp in one unified inbox.